Legal Information
Privacy Policy, Terms of Service, and Refund Policy
Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
Account Information:
- •Email address
- •Username
- •Payment information (processed securely by our payment provider)
Usage Information:
- •Building prompts you submit
- •Mod usage statistics
- •Device and browser information
- •IP address
How We Use Your Information
- •To provide and improve our mod service
- •To process payments and manage subscriptions
- •To send important account notifications
- •To provide customer support
- •To prevent fraud and abuse
Information Sharing
We do NOT sell your personal information. We only share information when:
- •Required by law
- •With payment processors (for billing)
- •With service providers who help us operate our service
Data Security
We use industry-standard security measures to protect your information, including encryption and secure servers.
Your Rights
- •Access your personal information
- •Correct inaccurate information
- •Delete your account and associated data
- •Opt out of non-essential communications
Children's Privacy
Users under 13 must have parental consent. We don't knowingly collect personal information from children under 13 without parental consent.
Data Retention
We keep your information as long as your account is active or as needed to provide services. Deleted accounts are permanently removed within 30 days.
International Users
If you're outside the US, your information may be transferred to and processed in the United States.
Changes to This Policy
We may update this Privacy Policy. We'll notify you of significant changes via email or app notification.
Terms of Service
By using our mod service, you agree to these Terms of Service. If you don't agree, please don't use our service.
1. Our Service
We provide paid mods for Minecraft, Roblox, and Fortnite that automatically construct buildings based on your prompts. We offer both free (limited) and paid subscription tiers.
2. Account Requirements
- •You must be at least 13 years old
- •You must provide accurate information when signing up
- •You are responsible for keeping your account secure
- •One account per person
- •Only original copies of the games are allowed
3. Paid Subscriptions
- •Monthly subscriptions: $5/month (Builder tier), $20/month (Pro Creative tier)
- •Annual subscriptions: $4/month billed yearly (Builder), $18/month billed yearly (Pro Creative)
- •Subscriptions auto-renew unless canceled
- •You can cancel anytime through your account settings
4. Acceptable Use
You may NOT:
- ✗Share your account with others
- ✗Use the service for illegal activities
- ✗Attempt to hack or reverse engineer our mods
- ✗Create inappropriate or offensive content using our service
- ✗Use our service to grief other players
5. Intellectual Property
- •We own the mod software and technology
- •You own the buildings you create using our service
- •You cannot redistribute or resell our mod software
6. Disclaimers
- •Our service is provided "as is" without warranties
- •We are not responsible if the service is temporarily unavailable
- •We are not liable for any damages from using our service
7. Termination
We may suspend or terminate accounts that violate these terms. You can cancel your subscription anytime.
8. Changes to Terms
We may update these terms. We'll notify you of major changes via email or in-app notification.
Refund Policy
Our refund policy for free and paid subscriptions
Free Tier
No refunds are applicable for our free tier as no payment is required.
Paid Subscriptions - Refund Eligibility
Self-Service Refunds:
- •If you were charged for a paid subscription but haven't used any AI build generation features in the current billing period, you can request a refund directly from your account settings
- •Navigate to Account Settings → Manage Subscription to process your refund request
Usage-Based Eligibility:
- •Refunds are generally only granted if the subscription was unused during the current billing period
- •If you've already used AI build generation features (e.g., created builds, accessed premium prompts), refunds may not be available
- •Usage includes any AI-generated builds, premium feature access, or advanced building tools
Monthly Subscriptions:
- •Full refund within 7 days of your first purchase (if unused)
- •No refunds for recurring monthly charges if features were used
- •Cancel anytime to prevent future charges
Annual Subscriptions:
- •Full refund within 14 days of purchase (if unused)
- •No partial refunds after 14 days or if features were used
- •Cancel anytime to prevent future renewal
How to Request a Refund
Try Self-Service First: Check your account settings for automatic refund eligibility before contacting support.
- 1Try the self-service option in Account Settings → Manage Subscription first
- 2If you believe you were charged in error or have special circumstances, contact us at contact@qraft.build
- 3Include your account email and purchase details
- 4Specify reason for refund request and usage details
Processing Time
Approved refunds will be processed within 5-10 business days to your original payment method. Self-service refunds are typically processed within 24-48 hours.
Non-Refundable Situations
- ✗Account termination due to terms violation
- ✗Requests made after the eligible timeframe
- ✗Subscriptions where AI build generation features have been used
- ✗Technical issues on your device or with base games (Minecraft, Roblox, Fortnite)
- ✗Dissatisfaction with AI-generated build quality after usage
Contact Us
For any questions about our policies, privacy concerns, or to exercise your rights, contact us at contact@qraft.build.